Sameday Health Refund Policy

The refund policy for Sameday Health details refunds for cancelled appointments and late results.

Canceled appointments

1. Canceled appointment up to 2 hours before the appointment time will result in a full refund.

Please cancel the appointment via the link send with the appointment confirmation in the e-mail and text message. Refund will be issued automatically and will reflect on your bank statement within a few business days.

2. Canceled appointments under 2 hours before the appointment or no shows will incur a penalty.

• In-Clinic and virtual visits: $25 penalty

• House calls: $50 penalty

Please e-mail [e-mail] to request a refund. Refunds will be issued by our customer service team within 3 business days.

House Calls

Please note that the nurse has 45 minutes to arrive to your appointment. If the nurse does not arrive to the appointment within that 45 minute window:

• You will receive a 50% refund if they are 1 hour late

• You will receive a 100% refund if they are more than an hour late

 

Late results

The Sameday Health Team and our partner laboratories work diligently to process every test in a timely manner and deliver on our promised turnaround times, but unexpected logistics issues can occasionally delay test results. The below policy outlines the levels of refunds you are entitled to should your test result be delayed.

PCR Test Priority Self Payer
1. If the results are late by 6 hours or less, you are eligible for a 30% refund.
2. If the results are late from 6 to 12 hours, you are eligible for a 50% refund.
3. If the results are more than 12 hours late, you are eligible for a full refund.

PCR Test Priority Insurance
1. If the results are late by 6 hours or less, you are eligible for a 30% refund.
2. If the results are late from 6 to 12 hours, you are eligible for a 50% refund.
3. If the results are more than 12 hours late, you are eligible for a full refund.

Rapid PCR Test
1. If the results are late by 1 hour or more, you are eligible for a 50% refund.
2. If the results are late by 2 hours or more, you are eligible for a full refund.

Antigen Test
1. If the results are late by 1 hour or more, you are eligible for a 50% refund.
2. If the results are late by 2 hours or more, you are eligible for a full refund.

Antibody Test
1. If the results are late by 1 hour or more, you are eligible for a 50% refund.
2. If the results are late by 2 hours or more, you are eligible for a full refund.

STD Testing

1. If the results are late by 12 hours or less, you are eligible for a 30% refund.

2. If the results are late from 12 to 24 hours, you are eligible for a 50% refund.

3. If the results are more than 24 hours late, you are eligible for a full refund.

Force Majeure

This refund policy does not apply if results are delayed due to forces of nature including earthquakes, hurricanes, tornadoes, landslides, hazardous winter conditions, floods, and other such events as well as war, political unrest, terrorist attacks, labor strikes, or other events impacting the distribution of the sample to the laboratory.

Requesting a Refund

Reach out to [e-mail] and provide you first and last name, the date and place of your appointment, your date of birth, the email address you signed up with, and the test type you booked.